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Executive Summary 1 Introduction 3 What It Takes to Innovate 3 Situating Innovation on the Process Knowledge Spectrum 12 A Recipe for Innovation 19 Aim High 26 A Worthy Goal 27 Engaging Hearts and Minds 34 It?s a Stretch 44 Worthy Aspirations That Motivate Innovation 47 Team Up 48 Strange Bedfellows 49 Teaming Across Boundaries 54 What It Takes to Team 60 When Conflict Heats Up 67 Embracing the Risks of Teaming 74 Fail Well 76 Unpacking Failure 77 Failing Well?At the Right Scale 88 Leading Failure 90 Courage and Fear 94 Learn Fast 96 Learning as You Go 97 How to Learn Fast 99 Overcoming Barriers to Learning 104 Leading Learning to Innovate 113 Conclusion 115 Recommendations for a Successful Innovation Journey 116 Leaders Who Innovate 119 Notes 123 About the Author 129
Amy Edmondson is the Novartis Professor of Leadership andManagement at the Harvard Business School, where sheteaches courses in leadership, organizational learning andoperations management in the MBA and Executive Education programs.Her writings on organizational learning and leadership have beenpublished in more than 60 articles in academic and managementjournals, and she has consulted widely on these topics fororganizations around the world. Before her academic career,she was Director of Research at Pecos River Learning Centers, whereshe worked with founder and CEO Larry Wilson to design andimplement change programs in large companies including GeneralMotors, DuPont, Sears and others. Her recent consulting activitiesinclude projects on organizational learning and team effectivenessin such organizations as Federal Express, The Monitor Company,Nortel, American Heart Association, and Harvard Pilgrim HealthCare.