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Therapeutic Communication


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Table of Contents

Preface 1. Defining the Therapeutic Relationship 2. Getting Started 3. Following 4. Emotional Communication 5. Leading Video Interview Self-Critique Exercise Overview of Appendixes A, B, and C Appendix A. Session With Dusty, Week 1, Initial Session Appendix B. Session With Dusty, Week 5, Midtherapy Appendix C. Session With Dusty, Week 10, Termination Appendix D. Ethical Standards of Human Service Professionals Glossary References Index About the Author

About the Author

Herschel Knapp, PhD, MSSW has more than 20 years of experience as a health science researcher; he has provided project management for innovative implementations designed to improve the quality of patient care throughout the Veterans Health Administration via multisite, health science implementations. In addition to full-time work at the VA, he teaches masters-level courses at the University of Southern California; he has also taught at the University of California, Los Angeles and California State University, Los Angeles. Dr. Knapp has served as the lead statistician on a longitudinal cancer research project and managed the program evaluation metrics for a multisite, non-profit children's center. His clinical work includes emergency/trauma therapy in hospital settings. The author of numerous articles in peer-reviewed health science journals, he is also the author of Introductory Statistics Using SPSS (SAGE, 2013), Therapeutic Communication: Developing Professional Skills, Second Edition (SAGE, 2014) and Introduction to Social Work Practice: A Practical Workbook (SAGE, 2010). Dr. Knapp is currently involved in developing and implementing innovative telehealth systems, utilizing videoconferencing technology to facilitate optimal healthcare service delivery to remote patients, and to coordinate specialty consultations among healthcare providers including interventions to diagnose and treat people with HIV and hepatitis, with special outreach to the homeless.


"Students often struggle with core concepts related to therapy. This book takes those struggles and clears up any doubts about the basics and guides them toward becoming experts in their field." -- Daniel Velazquez, Cetys Universidad
"Whether you're a therapist or a high school counselor, the skills outlined and described in [this book] are paramount to the success of any helping relationship." -- Lisa Clark Keith, Fresno Pacific University

"I was inspired by Dr. Knapp's ability to capture the emotions, techniques, and skills necessary to have a successful helping relationship in an easy to follow manner . . . the text takes the reader from the beginning to the end of a counseling relationship seamlessly . . . Students will find the straightforward nature of the book a staple of their professional library. This is the type of text you keep close at hand throughout your professional career."

-- Shawn P. Parmanand, Walden University

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