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About the Authors vii Acknowledgements ix 1. What is a Motivational Approach? 2 2. How Effective is the Motivational Approach? 22 3. How to Use the Toolkit to Meet Individual Requirements 30 4. Establishing Rapport and Making Contracts 46 5. Exploring Current Motivation 64 6. The Cycle of Change 72 7. Listening Skills 104 8. Summarising and Reflective Listening 120 9. Asking Open Questions 136 10. Working with Resistance 150 11. Exploring Ambivalence 174 12. Developing the Desire to Change 188 13. Affirmation and Confidence to Change 208 14. Motivational Action Planning 228 15. Supporting Change 244 16. Putting it All Together; Cultivating your Skills 258 References 288 Index of Worksheets 292 Subject Index 294
Catherine Fuller (Worcester, UK) has 10 years experience as a manager in the probation service, and now works as an independent trainer for a variety of criminal justice and youth agencies in the UK and Europe. Phil Taylor (Malvern, UK) has 30 years experience in the probation service and has worked as an independent consultant and trainer for the last 8 years. Together they wrote the original Toolkit of Motivational Skills for the UK Probation Service in 2003.