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Total Quality Management in Education


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Part 1 Basics: The message of quality; Why quality?; The four quality imperatives; The origins of the quality movement; The contributions of Deming, Shewart and Juran; The growth of interest in quality. Part 2 Quality: The idea of quality; Quality as an a

About the Author

Dr Edward Sallis is Principal and Chief Executive of Highlands College, Jersey. A specialist in education and organizational development and strategy, his numerous publications include Knowledge Management in Education (2001) also published by Kogan Page.

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