Jeffrey K. Liker is Professor Emeritus of Industrial and Operations Engineering at the University of Michigan and president of Liker Lean Advisors, LLC. His books on Toyota's famed management system, starting with the international bestseller The Toyota Way, have educated a generation of business leaders, Lean practitioners, and others tasked with improving business operations. Liker's work has earned him thirteen Shingo Prizes, as well as membership in the Shingo Academy and the AME Hall of Fame. Gary L. Convis is a former President and CEO of, and current consultant to, Dana Holding Corporation, a $6.1 billion supplier to the global automotive, commercial vehicle, and off-highway markets. He was the first General Manager of NUMMI and then became the first American President of Toyota's largest plant outside Japan. Gary went on to serve as Executive Vice President and Managing Officer of Toyota. Gary lives with his wife, Deborah, in Santa Barbara, CA.