David H. Maister, one of the world's leading authorities on the management of professional service firms, is the author of several successful books, including Managing the Professional Service Firm, True Professionalism, and Practice What You Preach, and coauthor of The Trusted Advisor.
Charles H. Green is an executive educator and business strategy
consultant to the professional services industry. Charlie has
taught in executive education programs for the Kellogg Graduate
School of Management at Northwestern University, and for Columbia
University Graduate School of Business, as well as independently
through his firm, Trusted Advisor Associates. His current work
centers on the nature of trust-based relationships within
organizations, and on the management of professional service firms.
Green is a graduate of Columbia and Harvard Business School. He
spent the first twenty years of his career with The MAC Group and
its successor, Gemini Consulting, where his roles included strategy
consulting (in Europe and the United States), VP Strategic
Planning, and a variety of other firm leadership roles. He is the
author of numerous papers, with articles published in the
Harvard Business Review and Management Horizons. He
is president of Trusted Advisor Associates, which he founded with
Rob Galford. He resides in Morristown, New Jersey. Robert M.
Galford is currently a Managing Partner of the Center for Executive
Development in Cambridge, Massachusetts, and was formerly the
executive vice president and chief people officer of Digitas, Inc.,
a leading Internet professional services firm with over 1,400
employees. He taught for many years on executive programs at the
Columbia Graduate School of Business and the Kellogg Graduate
School of Management at Northwestern University, in addition to
consulting to professional services firms, technology companies,
and financial institutions. Rob has lived and worked in both
Western Europe and North America as a vice president of The MAC
Group and its successor firm, Gemini Consulting. He has practiced
law with the international firm of Curtis, Mallet-Prevost, Colt &
Mosle in New York and Washington, and has also worked in investment
management for Citicorp. Rob's writing and commentaries on
management have been published in the Boston Globe and he is
a three-time contributor to the Harvard Business Review. He
currently sits on the boards of directors of Forrester Research,
Inc., and Access Data Corporation. He also hosts the business video
Talk About Change! with the popular cartoon character
Tom Peters author of The Professional Service 50 This is a
brilliant -- and practical -- book. In our world gone mad, trust
is, paradoxically, more important than ever.
Professor Charles Fombrun Leonard N. Stern School of Business, New York University The Trusted Advisor gets to the heart and soul of the advice business. This path-breaking book is a must-read.
William F. Stasior senior chairman and former CEO, Booz-Allen & Hamilton This book is engaging, enjoyable, and absolutely on target. It is packed with truth. The Trusted Advisor will guide success not just in the advisory professions but in leadership and life as well.