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Robert M. Galford is a managing partner at the Center for Executive Development. Charles H. Green is president of Trusted Advisor Associates, which focuses on trust-based client and customer relationships. David H. Maister, a leading authority on the management of professional service firms, is the author of the bestselling Managing the Professional Service Firm and Practice What You Preach. Kent Cassella is an actor who divides his time between Vermont and New York. Television and film credits include all of the Law and Order franchise shows, FX's Rescue Me, Showtime's Brotherhood, and the Ben Affleck film The Town.
"This is a brilliant---and practical---book. In our 'world gone mad,' trust is, paradoxically, more important than ever." ---Tom Peters, author of The Professional Service Firm 50