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The Truth About Getting The Best From People
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Table of Contents

IntroductionPart I The Truth About Employee EngagementTruth 1 You don't need the carrot or the stickTruth 2 You get the best by giving the bestTruth 3 It's not money that motivatesTruth 4 Employee engagement isn't for sissies Part II The Truth About YourselfTruth 5 Your behaviors are your brandTruth 6 You can't give what you don't haveTruth 7 "Best" doesn't mean the same thing to everyoneTruth 8 Think you're a great leader? Think againTruth 9 You could be your own worst employeeTruth 10 Visionary or beat cop? Your choiceTruth 11 You don't have to be perfect Part III The Truth About Engaged CulturesTruth 12 Employee happiness is serious businessTruth 13 Authentic is better than cleverTruth 14 Retention begins with helloTruth 15 The bad will do you goodTruth 16 You can sell an unpopular decisionTruth 17 Flex is bestTruth 18 Nobody cares that you don't mean to be mean Part IV The Truth About MotivationTruth 19 Engagement happens one person at a timeTruth 20 If you're a manager, you're a career coachTruth 21 Ask for cheese you might get the moonTruth 22 If they aren't buying it, they aren't doing itTruth 23 Focusing on what's right can help solve what's wrong Part V The Truth About PerformanceTruth 24 Compassion promotes performanceTruth 25 B players are your A teamTruth 26 High performers have enough coffee mugsTruth 27 Discipline deepens engagementTruth 28 You don't have to inherit the problem employeesTruth 29 Performance appraisals are really about youTruth 30 New hires can inspire current employees Part VI The Truth About CreativityTruth 31 Innovation begins with y-e-sTruth 32 Everyone can be creativeTruth 33 You stand between inspiration and implementationTruth 34 Failures promote progressTruth 35 Extreme pressure kills inspired performanceTruth 36 Creativity is a balancing act Part VII The Truth About CommunicationTruth 37 Open questions ignite inspiring answersTruth 38 Serving your employees means managing your bossTruth 39 Bad news is good newsTruth 40 Trivial conversations are essentialTruth 41 The way you listen speaks volumesTruth 42 Crap happensTruth 43 Engaged employees need to know more Part VIII The Truth About TeamsTruth 44 Your team has untapped talentTruth 45 People need to fight their own battlesTruth 46 Games don't build teamsTruth 47 Answers build teamsTruth 48 Your team can lead you to greatnessTruth 49 You're still the boss ReferencesAbout the Author

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