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Ultimate Performance


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Table of Contents

Preface vii Introduction ix CHAPTER 1 Imperatives of Metrics 1 CHAPTER 2 A Path to Alignment 15 CHAPTER 3 Supporting Human Capital Decision Making 23 CHAPTER 4 Employee Assets and Contribution 35 CHAPTER 5 Employee Contribution to Risk 47 CHAPTER 6 The Employee Lifecycle-A Metrics Roadmap from the C-Level 59 CHAPTER 7 Missions, Objectives, and Metrics 71 CHAPTER 8 Measuring Staffing-A Better Approach to Hiring Metrics 93 CHAPTER 9 Beyond Hiring-Metrics for Employee Development and Retention 113 CHAPTER 10 Succession Planning and Internal Mobility 141 CHAPTER 11 Current Measurement Practices-Lessons from the Field 169 CHAPTER 12 Case Studies-Metrics in Action 189 CHAPTER 13 Human Capital and Organizational Performance 207 CHAPTER 14 HR Outsourcing and Metrics 221 CHAPTER 15A Practical Guide to Building Your Ultimate Dashboard 235 Conclusion 253 References 259 About the Contributing Authors 263 Index 267

About the Author

Nicholas C. Burkholder is the Managing Director and Chair of OnPerformance, Inc. and founder of He is actively engaged in the development and application of performance frameworks which enable organizations to achieve optimum results. Scott Golas applies insight and realism shaped over twenty years in HR and outsourcing to demystify the rapidly evolving business of HR and workforce issues. Jeremy Shapiro is a Vice President at Bernard Hodes Group's Hodes iQ, bringing next-generation talent acquisition and technology solutions to HR management across the world.

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