Table of Contents

Chapter 1. Introduction Part I. People and Uncertainty: Perceiving uncertainty Chapter 2. Expressing uncertainty Chapter 3. Accepting uncertainty Chapter 4. Deciding under uncertainty Chapter 5. Acting on uncertainty. Part II. Organisations and Uncertainty Chapter 6. Organisations and uncertainty types Chapter 7. Uncertainty and time Chapter 8. Uncertainty in organisational decision making Chapter 9. Organisational actions based on uncertainty Chapter 10. Conclusions

About the Author

Melanie E. Kreye is an Assistant Professor at the Technical University of Denmark (DTU) in the Department of Management Engineering. She received her PhD from the University of Bath, UK, and finished her undergraduate degree at the Technical University of Chemnitz in Germany. She researches and has published in the area of uncertainty in business and management, particularly its impact on organisational decision-making and on service operations.