Chapter 1: Introduction to the telecommunications business Chapter 2: Regulation Chapter 3: Business strategy Chapter 4: Corporate finance and governance Chapter 5: Network economics Chapter 6: Network strategy and planning Chapter 7: Customers and marketing Chapter 8: Product management Chapter 9: Network and service operations Chapter 10: People and organisational development Appendix: Project management
Andy Valdar has had a wide-ranging career in telecommunications, covering network planning, international standards, training, product management, regulation, and developing network strategy. After 30 years working for BT, including a 3-year secondment to the UN in India, he joined University College London in 1999 as a Visiting Professor and Course Director. He is currently an active participant in international conferences, a director on the Board of the Institute of Telecommunications Professionals (ITP) and Chairman of the Editorial Board for its Journal. Ian Morfett has an extensive knowledge of Telecommunications having worked for BT for 30 years, most recently as MD of Strategy and Business Development for BT Wholesale. Previously, he was Group Director of Regulatory Affairs and held a number of senior roles covering finance, commerce and customer service. Until 2006, he was the Deputy Director of the Better Regulation Executive in the Cabinet Office. He now teaches at University College London, developing programmes in Telecommunications' leadership and management. He is also Chairman of his local NHS Hospital Trust.