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Understanding and Changing Your Management Style
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Table of Contents

Preface v About the Author vii Introduction: What Leaders and Managers Need to Know About Human Nature 1 1 Assumptions, Perceptions, and Feelings: How They Influence Performance 17 Pre?Chapter 2 Activity: What Is My Psychological Type? 51 2 Psychological Type: A Cognitive Approach 63 Pre?Chapter 3 Activity: What Are My Needs? 115 3 Needs: Our Pathways to Competence 125 Pre?Chapter 4 Activity: What Are My Power Bases? 145 4 The Bases of Power: The Uses and Abuses of Influence 153 Pre?Chapter 5 Activity: What Is My Conflict Style? 181 5 Conflict: Getting to Resolution 193 6 Values: Our Compass in Life 223 Pre?Chapter 7 Activity: What Is My Stress Quotient? 243 7 Stress: Responding to Pressure 255 8 Management Scenarios 289 9 Integration of the Building Blocks 317 Bibliography 331 Index 337

About the Author

Robert C. Benfari, AB, MBA, PhD, MSPH , is a multidiscipline behavioral scientist who has spent most of his career in teaching, research, and practice as a professor at the Harvard School of Public Health and the Division of Continuing Education. Benfari also consults to industry and government and conducts workshops on developing one's management style.

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