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The Unfinished Leader

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Table of Contents

Foreword ix by Stephen H. Rhinesmith Preface xiii Introduction: Stepping Up to Complete Leadership 1 PART 1 THE CHALLENGE OF PARADOXES 9 1 Puzzles and Paradoxes 11 2 Jumping Over the Line 30 3 Obstacles to Leadership 52 PART 2 MINDSETS FOR LEADING THROUGH PARADOX 69 4 The Purpose Mindset 71 5 The Reconciliation Mindset 91 6 The Innovation Mindset 108 PART 3 TOOLS FOR LEADERSHIP 129 7 Scanning for the Right Paradox 131 8 Scenario Thinking 143 9 Stakeholder Mapping 159 10 Dialogue for Alignment 172 11 Quelling Confl ict 185 PART 4 YOUR PERSONAL CHALLENGE 201 12 Developing Yourself 203 Conclusion: Managing Personal and Public Paradoxes 224 Notes 229 About the Authors 239 Index 241

About the Author

David L. Dotlich is chairman and CEO of Pivot Leadership, one of the worlds largest providers of customized executive development for top leaders of Fortune 500 companies, including Walmart, Johnson & Johnson, GSK, Nike, Microsoft, Ericsson, Aetna, Kimberly-Clark, KKR, Deutsche Post DHL, AbbVie, and many others. He is a successful entrepreneur who has started multiple companies and is a former executive vice president of Honeywell International. He is coauthor of eleven books, among them Head, Heart, and Guts and Why CEOs Fail . He lives in Portland, Oregon, and New York City. Peter C. Cairo is a consultant who advises CEOs and boards at companies such as BlackRock, Colgate-Palmolive, GSK, Avon Products, ITW, PepsiCo, Thomson Reuters, Interpublic Group, KPMG, Boehringer Ingelheim, and the Carlyle Group. A noted author and speaker, he is coauthor of six books, among them Head, Heart, and Guts and Why CEOs Fail . He lives in upstate New York. Cade Cowan is the head of Pivot Leaderships global Leadership Practice and has led programs in thirty-one countries on five continents with firms ranging from Walmart to GlaxoSmithKline to Aetna. He was director of all global learning for Coca-Cola University, Bottling Investments Group (BIG), and program director at GEs Crotonville. He lives in Atlanta, Georgia. For more information, please visit


"The book provides practical advice on how leaders should develop themselves to be able to manage through and ultimately leverage paradoxes to move their organizations on." (Developing Leaders, August 2014)

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