Absolutely Australia's Lowest Prices

Shop over 1.5 Million Toys in our Huge New Range

Useful, Usable, Desirable
By

Rating
Useful, useable, desirable: like three legs of a stool, if your library is missing the mark on any one of these it's bound to wobble. Every decision you make affects how people experience your library. In this useful primer, user experience (UX) librarians Schmidt and Etches identify 19 crucial touch points such as the library website, email, furniture, parking lot, events, and newsletters. They explain why each is important to your library's members and offer guidance on how to make improvements. From library administrators to public relations and marketing staff, anyone concerned with how members experience your library will benefit from this book's
  • Coverage of the eight principles of library UX design, explaining how they can guide you to better serve your library's members
  • Advice on simple, structured ways to evaluate and improve aspects such as physical space, service points, policies and customer service, signage and way finding, online presence, and using the library
  • Scorecard system for self evaluation, which includes methods for determining how much time, effort, and skill will be involved in getting optimum performance
Easy to dip into as the need arises, this book points the way towards ensuring that your library is a welcoming space for everyone.
Product Details

About the Author

Aaron Schmidt has worked as a circulation clerk, young adult librarian, reference librarian, and library director. Currently he is Principal of Influx Library User Experience, a design firm dedicated to integrating UX design into libraries. He writes a column in Library Journal called The User Experience, lectures at San Jose State University's School of Library and Information Science, USA, and serves on the editorial board for Weave: Journal of Library User Experience. He blogs about library design at Walking Paper.Amanda Etches is Head of Discovery & Access at the University of Guelph Library, USA, where she spends her time guiding teams and projects that are all about making the library experience better for users, both in person and online. She is also part of Influx, a user experience consultancy that works with libraries. She frequently writes and presents on web design, usability, and user experience practices and trends.

Look for similar items by category
Home » Books
How Fishpond Works
Fishpond works with suppliers all over the world to bring you a huge selection of products, really great prices, and delivery included on over 25 million products that we sell. We do our best every day to make Fishpond an awesome place for customers to shop and get what they want — all at the best prices online.
Webmasters, Bloggers & Website Owners
You can earn a 5% commission by selling Useful, Usable, Desirable: Applying User Experience Design to Your Library on your website. It's easy to get started - we will give you example code. After you're set-up, your website can earn you money while you work, play or even sleep! You should start right now!
Authors / Publishers
Are you the Author or Publisher of a book? Or the manufacturer of one of the millions of products that we sell. You can improve sales and grow your revenue by submitting additional information on this title. The better the information we have about a product, the more we will sell!
Item ships from and is sold by Fishpond.com, Inc.
Back to top