What is user-centred design? Getting started; User needs analysis; Designing a website: Participatory design; Usability inspection methods; Usability testing the website; Communicating the findings.
Dr Carole A. George is a Human Factors Researcher with the Carnegie Mellon University Libraries. With an emphasis on improving users' access to information, Ms. George's work focuses on usability studies of library websites and evaluation studies of library services. Her research interests and efforts have been directed towards user-centered interface design and information behaviour studies.
...a must for any library wanting to create or update their library web sites and improve their users' access to information. It is an excellent introduction and is well set out using bullet points to stress important areas., Library Management ...very easy to read and full of useful information., The Electronic Library ...very sound reading to those who are new to this area and who wish to make a start in relation to evaluating the usability of an online system and/or those who want to build a user-centred library website., The Electronic Library