Stephanie Marsh (she/they) is a leading UX research professional and currently UX Research Operations Lead at Springer Nature. They are the former Head of User Research and Analysis for the UK Government Digital Service and former Head of Digital Strategy for the UK Ministry of Defence. She was also previously a consultant at Bunnyfoot, a leading UX consultancy in the UK. They have contributed chapters to a range of peer-reviewed texts in related fields and has delivered talks on UX Research, Research Operations and UX strategies at a range of conferences and industry events. She is based in London.
"This book offers a comprehensive overview of how to be a great
user researcher and explains exactly how to plan, run and debrief
impactful user research. This new edition is right up to date with
modern research needs for ethical data handling, and
operationalising research. An essential handbook for new and
experienced researchers to keep by their side!"
*Steve Bromley, Principal User Researcher at Reach PLC and author
of Building User Research Teams and How To Be A Games User
Researcher*
"For those embarking on a career in user research, research
operations, or for those with experience in the fields, User
Research is a must-have guide. Fantastically practical with all
those questions you didn't even know you had already covered."
*Brigette Metzler, ResearchOps Lead, Department of Agriculture,
Water, and the Environment (Australia) and co-chair of the
ResearchOps Community*
"A true guide as it covers the full lifecycle of user and
qualitative research, from design and collection through to
dissemination. Following the advice in each chapter will ensure you
deliver robust research and insights. The addition of the research
operations section and the prominence given to the legal and
ethical considerations only further enhances the credibility and
utility of this book."
*Laura Wilson, Data Quality Hub Lead, UK Office for National
Statistics and author of Respondent Centred Surveys*
"This is an essential handbook for anyone learning how to conduct
user research. It's also an invaluable reference book for
experienced researchers. I shall add it to my library! What stands
out in this book is the excellent blending of the basic building
blocks with best practice for conducting quality user
research."
*Karmen Guevara, Human-Computer Interaction Pioneer*
"We finally have a practical and pragmatic overview of user
research methods together in one book. I expect to see well-thumbed
and bookmarked copies of this book on the desks of everyone who
believes in the value of designing for their users."
*Amy Stoks, Principal Consultant, Affinity UX Ltd*
"Stephanie Marsh artfully and comprehensively describes modern user
research methods...and importantly, exactly when to use which
one!"
*Colin MacAthur, Adjunct Professor, University Bocconi*
"The comprehensive guide that follows delivers this promise,
empowering its reader with clear explanations and practical
instructions based on Stephanie's extensive experience. If you've
ever felt intimidated by the complexity and breadth of the subject
of user research, this book is for you."
*Amy Hupe, Design Systems and Content Design Expert*
"Stephanie Marsh does a hard thing well- she covers the whole gamut
of a user researcher's process while placing a strong emphasis on
the core fundamentals. Whether you're an experienced researcher or
you're new to the field, you'll want to keep this book close to
hand."
*Mithula Naik, Head of Client Experience, Canadian Digital Service*
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