A Sample of Contents: Managing On-line Customer Service Operations; Inducing Online Trust in E-Commerce: Empirical Investigations on Web Design Factors; Conceptualizing Failed B2C Dotcoms as Innovation Failures; E-Recruiting System Development and Architecture; Framework for User Perception of Effective E-Tail Web Sites.

About the Author

Mehdi Khosrow-Pour, D.B.A. is currently the Executive Director of the Information Resources Management Association (IRMA). Previously, he served on the faculty of the Pennsylvania State University as an Associate Professor of Information Systems for twenty years. He has written or edited over twenty books in Information Technology Management and he is also the editor of the Information Resources Management Journal, Journal of Cases on Information technology, Journal of Electronic Commerce in Organizations, and International Journal of Cases on Electronic Commerce.

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Table of Contents

About the Author