Kevin McManus serves as Chief Excellence Officer for Great Systems! and is also an international trainer for the TapRooT(R) root cause analysis process. During his thirty plus years in the business world, he has served as an Industrial Engineer, Training Manager, Production Manager, Plant Manager, and Director of Quality. He holds an undergraduate degree in Industrial Engineering and a MBA. Kevin has been a member of IIE for thirty-four years, and has served as Senior VP of Continuing Education on the IIE Board of Trustees. He has served as an Examiner and Senior Examiner for the national Malcolm Baldrige Performance Excellence Award for sixteen years. Kevin has written the monthly performance improvement column for Industrial Engineer magazine for over fourteen years, and he has written numerous workbooks and books on topics related to performance excellence.