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Contents Preface Part I Framework for Training 1. The Challenge of Training 2. Content and Process 3. A Universal Structure for Skill-Building Workshops Part II Developing a Dynamic Workshop 4. How to Open a Workshop. 5. Using Activities to Engage Participants 6. Debriefing to Reinforce Learning 7. Organizing Your Presentations 8. Creating and Using Flip Charts 9. Creating and Using PowerPoint Slides for Large Groups 10. Fine-Tuning Your Delivery 11. Using Disclaimers to Sidestep Resistance 12. Listening Actively to Stay in Tune with Participants 13. Responding to Questions, Comments, and Objections 14. Making Presentations Interactive. 15. Managing the Tough Moments 16. Demonstrating What You Teach 17. Leading Practices: Dress Rehearsals for the Real Thing 18. Providing In-the-Moment Feedback 19. Evaluating the Workshop 20. Ending the Workshop Part III The Trainer as Facilitator 21. Understanding Resistance 22. Maintaining a Positive Learning Climate 23. Intervening to Eliminate an Individual's Disruptive Behavior 24. Observing Group Process and Intervening to Improve Its Functioning Part IV Maturing as a Trainer 25. Redesigning a Troubled Workshop While Teaching It 26. Avoiding Trainer Defensiveness 27. Three Trainer Qualities that Facilitate Learning Appendices Appendix I Course Preparation Worksheets Appendix II Adapting the Workshop to Fit the Participants Appendix III Installing the Training Properly Index
ROBERT BOLTON, PH.D., AND DOROTHY GROVER BOLTON, ED.M., are known for their expertise in training trainers. They are cofounders of Ridge Associates, a training and consulting firm that serves many Fortune 500 companies, and the authors of several books including the perennially popular People Styles at Work . . . And Beyond.
-...the go to book for trainers who want to up their game... contains everything you need to create dynamic workshops and incredible presentations using their template for success.- --PM World Journal -...offers a comprehensive look at everything a trainer needs to know to deliver memorable, behavior-changing training that drives bottom-line results.- --TD magazine ..".the go to book for trainers who want to up their game... contains everything you need to create dynamic workshops and incredible presentations using their template for success." --PM World Journal ..".offers a comprehensive look at everything a trainer needs to know to deliver memorable, behavior-changing training that drives bottom-line results." --TD magazine