About the Author

Diane Kresh served for 31 years in the Library of Congress. She oversaw the Collaborative Digital Reference Service (now called QuestionPoint), the first global, web-based reference service linking libraries and research institutions. The Council on Library and Information Resources (CLIR)'s mission is to expand access to information, however recorded and preserved, as a public good. Through publications, projects, and programs, CLIR works to maintain and improve access to information for generations to come.