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Acknowledgments vii Introduction 1 Chapter 1 Wake Up! Go Beyond Telework 21 Creating an Accountability Culture by Karren Fink 55 Chapter 2 Motivate Me. No Pizza Party, Please 63 The Importance of Trust by Bryan Sivak 98 Chapter 3 S.M.A.R.T. Goals Senseless Minutia Against Random Tasks 105 Down with Billable Hours, Up with Results by Otmara Omi Diaz-Cooper and Todd Cooper 137 Chapter 4 24/7 Kicks 9 5 s Ass 143 Focus on What Matters by Greg Watt 169 Chapter 5 No More Bullshit Meetings. Period. 177 Delighting the Customer by Ronnie Wooten 201 Chapter 6 Results. Not for Every Job? 207 Results-Only Competency-Based Education by Jeff Herzberg 237 ROWE in the Public Sector by Nancy Dietl Griffin 244 Epilogue 256 About the Authors 272 Index 273
CALI RESSLER and JODY THOMPSON are the cofoundersof CultureRx and authors of Why Work Sucks and How to FixIt. CultureRx provides training services customized to theneeds of their clients that successfully shift teams and entireorganizations into a Results-Only Work Environment (ROWE). Cali andJody began their work together at Best Buy, where they are creditedwith revolutionizing the workplace.