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Working in Groups
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Chapter 1: Introduction to Group CommunicationStudy Questions and Chapter Outline Succeeding in GroupsDefining Group CommunicationThe Nature of Group CommunicationTypes of Groups Advantages and Disadvantages of Working in GroupsBalance: The Guiding Principle of Group WorkSummary Study GuideKey TermsCritical Thinking about the Case Study: The Study Group DilemmaGroup Work: It Was the Best of Groups; It Was the Worst of GroupsGroup Assessment: Essential Group Elements Chapter 2: Group DevelopmentStudy Questions and Chapter OutlineGroup Development StagesGroup GoalsGroup NormsCharacteristics of Effective GroupsSummary Study GuideKey TermsCritical Thinking about the Case Study: Nice to Meet You, TooGroup Work: Classroom NormsGroup Assessment: How Good Is Your Goal? Chapter 3: Group MembershipStudy Questions and Chapter OutlineFollowershipMember NeedsMember RolesMember ConfidenceMember AssertivenessSummary Study GuideKey TermsCritical Thinking about the Case Study: Taming Tony the TigerGroup Work: Meeting Member NeedsGroup Assessment: Personal Report of Communication Apprehension (PRCA-24) Chapter 4 Group LeadershipStudy Questions and Chapter OutlineWhat Is Leadership?Leadership and PowerBecoming a LeaderLeadership TheoriesThe 5M Model of Leadership EffectivenessDiversity and LeadershipSummary Study GuideKey TermsCritical Thinking about the Case Study: The Leader in Sheep's ClothingGroup Work: The Least-Preferred-Coworker ScaleGroup Assessment: Are You Ready to Lead? Chapter 5: Group Motivation Study Questions and Chapter OutlineThe Role of MotivationMember MotivationGroup MotivationAssessment and FeedbackRewards Summary Study Guide Key TermsCritical Thinking about the Case Study: Veni, Vidi, ViciGroup Work: The Engagement IndexGroup Assessment: Group Motivation Inventory Chapter 6: Verbal and Nonverbal Communication in GroupsStudy Questions and Chapter OutlineTwo Essential ToolsLanguage and MeaningTeam TalkLanguage ChallengesThe Importance of Nonverbal Communication Nonverbal BehaviorThe Nonverbal EnvironmentNonverbal Communication and CultureCreating a Supportive Communication ClimateSummary Study GuideKey TermsCritical Thinking about the Case Study: How to Sink the MayflowerGroup Work: Getting Emotional about Nonverbal CuesGroup Assessment: Auditing Team Talk Chapter 7: Listening in GroupsStudy Questions and Chapter OutlineThe Challenge of Listening in GroupsTypes of ListeningGroup Roles and ListeningImproving ListeningSpecial Listening ChallengesSummary Study GuideKey TermsCritical Thinking about the Case Study: A Message for MichaelGroup Work: Practice ParaphrasingGroup Assessment: Student Listening Inventory Chapter 8: Conflict and Cohesion in GroupsStudy Questions and Chapter OutlineConflict in GroupsConstructive and Destructive ConflictConflict StylesConflict Management StrategiesConflict and Member DiversityGroup CohesionSummary Study GuideKey TermsCritical Thinking about the Case Study: Sociology in TroubleGroup Work: "I Wish I'd . . . ." Conflict Awareness LogGroup Assessment: Ross-DeWine Conflict Management Message Style Instrument Chapter 9: Structured and Creative Problem Solving in Groups Study Questions and Chapter OutlineGroup Decision MakingStructured Problem SolvingCreative Problem SolvingProblem-Solving RealitiesSummary Study GuideKey TermsCritical Thinking about the Case Study: No More Horsing AroundGroup Work: What Is Your Decision-Making Style?Group Assessment: Problem-Solving Competencies Chapter 10: Critical Thinking and Argumentation in GroupsStudy Questions and Chapter OutlineCritical Thinking and Argumentation Structuring ArgumentsSupporting ArgumentsPresenting ArgumentsRefuting ArgumentsAdapting to Argumentation StylesSummary Study GuideKey TermsCritical Thinking about the Case Study: Slicing the PieGroup Work: Got Water?Group Assessment: Argumentativeness Scale Chapter 11: Planning and Conducting MeetingsStudy Questions and Chapter Outline Meetings, Meetings, MeetingsPlanning and Chairing MeetingsAdapting to Member BehaviorPreparing the MinutesUsing Parliamentary ProcedureEvaluating the MeetingSummary Study GuideKey TermsCritical Thinking about the Case Study: Monday Morning BluesGroup Work: Disrupting Disruptive BehaviorGroup Assessment: Post-Meeting Reaction (PMR) Form Chapter 12: Technology and Virtual Groups Study Questions and Chapter OutlineThe Nature of Virtual GroupsSynchronous GroupwareAsynchronous GroupwareGroup Diversity and the Digital DivideSummary Study GuideKey TermsCritical Thinking about the Case Study: Virtual MisunderstandingGroup Work: Match the Medium to the MessageGroup Assessment: Virtual Meeting Evaluation Glossary Web Chapter: Parliamentary Procedure Study Questions and Chapter OutlineUsing Parliamentary ProcedureThe Guiding Principles of Parliamentary ProcedureThe Parliamentary PlayersThe Basic Rules of Parliamentary ProcedureInformal RulesBalanced ProceduresSummary Study Guide Key Terms and GlossaryGroup Assessment: Parliamentary Procedure Assessment Instrument

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