Table of Contents

1. Setting the scene 2. Key approaches to offender rehabilitation 3. Institutional dynamics and the workplace 4. Case management skills 5. Tools and interventions 6. The worker-offender relationship: roles and respect 7. Working with complex needs and special populations 8. Difficult work: managing risk, crisis and violence 9. Continuums of care and collaborative alliances 10. Pathways and possibilities: the process of reintegration