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Working toward Strategic Change


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Table of Contents

Preface xi The Authors xix Introduction: The Strategies Planning Process 1 Step 1 Developing Key Performances Indicators 15 Step 2 Assessing the External Environment 41 Step 3 Assessing the Internal Environment 67 Step 4 Analyzing Strengths, Weaknesses, Opportunities, and Threats 99 Step 5 Generating Ideas 107 Step 6 Testing Ideas 123 Step 7 Formulating Strategies, Goals, and Objectives 133 Step 8 Determining Institutional Readiness for Change 155 Step 9 Implementing the Strategy and Documenting Impacts 163 Step 10 Evaluating and Revising the Plan 171 References 177 Index 179

About the Author

MICHAEL G. DOLENCE is president of Michael G. Dolence and Associates. Formerly he served as strategic planning administrator for the California State University, Los Angeles, and as director of research, planning and policy analysis at the Commission on IndepAndent Colleges and Universities in New York. DANIEL JAMES ROWLEY is professor of management in the College of Business at the University of Northern Colorado. HERMAN D. LUJAN Herman D. Lujan is the president emeritus of the University of Northern Colorado and is university distinguished professor of business and public policy.

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