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Home » Books » Nonfiction » Politics » Public Policy » Social Services & Welfare

Working with People

Communication Skills for Reflective Practice

By Louise Harms

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Format: Paperback, 296 pages
Other Information: illustrations
Published In: Australia, 01 October 2007
Working with People focuses on the impact that communication has on others. Its overview of wellknown and frequently-utilised skills of interpersonal communication and interviewing draws upon research and practice literature in relation to 'microskills' to understand the critical decisions or choices which are made by using these skills. The book takes a multidimensional approach to understanding the complexities of personal experience, and applies theoretical knowledge of human beings and the social environment, of adversity and oppression, and of coping and adaptation, to practice knowledge and self-awareness. It encourages students to think critically and to reflect on practice. Contributed case scenarios by experienced practitioners ensure that examples are grounded firmly in everyday practice realities, and reinforce the emphasis on working creatively, critically and consciously with other people.

Table of Contents

Part 1: Framing the Relationship 1. Working Towards Change 2. Understanding Communication and Change 3. Theorising Communication and Change Part 2: Forming the Relationship 4. Preparing for Practice 5. Sustaining Your Self in Practice 6. Establishing a Good Working Relationship Part 3: Focusing the Communication 7. Establishing the Story 8. Paraphrasing and Summarising 9. Forming an Assessment- Setting the Agenda 10. Assessing Risk Situations Part 4: Focusing the Intervention 11. Task-centred and Crisis-intervention Skills 12. Psychodynamic and Cognitive Behavioural Skills 13. Narrative and Solution-focused Skills 14. Feminist and Critical Theory Skills Part 5: Finishing the Work 15. Finishing the Work

EAN: 9780195558821
ISBN: 0195558820
Publisher: OUP Australia and New Zealand
Dimensions: 24.6 x 19.7 x 1.8 centimetres (0.45 kg)
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