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Tim Connor, CSP, is a full-time speaker and trainer as well as the author of numerous books and several bestsellers, including Soft Sell. Since 1973, he has given more than 5,000 custom presentations in 18 countries on topics such as customer focused sales, peak performance mangaement, and building positive business and personal relationships. Visit his Web site at www.timconnor.com, or e-mail him at email@example.com. Mr. Connor lives in Davidson, North Carolina.