I purchased a Scrabble Deluxe set about 4 years ago (not via Fishpond). It is a lovely wooden set and it was $100 back then. The Scrabble Deluxe set I ordered through Fishpond in December for my sisters Christmas present is a plastic version for the same price. Not worth it at all. Also, I ordered it on the 6th December. It didn't arrive until the 30th December. By the time it arrived she had flown back to Macau.
I contacted Fishpond on the 27th Dec (the earliest date they said I could ask for a replacement). I asked them to send the replacement board to her in Macau otherwise it would cost me postage. They said I had to set up a Global Account to do this. I queried this process and it's inefficiency but was told this was the only way to do it.