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Achieving ISO/IEC 20000 - Capacity Management
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A Practical Approach to Business Impact Analysis
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BS 4971-2002 Repair and Allied Processes for the Conservation of Documents
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Achieving ISO/IEC 20000 - Keeping the Service Going
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Achieving ISO/IEC 20000 - Integrated Service Management
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Electrical Plugs and Wiring and World Electricity Supplies
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Achieving ISO/IEC 20000 - The Differences Between BS 15000 and ISO/IEC 20000
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Achieving ISO/IEC 20000 - Why People Matter
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Achieving ISO/IEC 20000
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Achieving ISO/IEC 20000
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A Managers' Guide to Service Management
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2006 Code of Practice for Installation of Electrical and Electronic Equipment
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