Help Desk - Sell Yours

The Sell Yours item I purchased hasn't arrived. What do I do?

You should contact the seller directly, but if you are not happy with their response, contact Fishpond, and we will sort the problem for you, including processing any refund which is due.

Please allow 3-5 working days after the estimated delivery time for the item to be delivered in case the item has been delayed in the post. If it doesn't arrive, you will need to e-mail the seller directly. You may also find that Fishpond is the Sell Yours seller.

The seller's email address can be found in the shipping notification you received for your order. If you no longer have this, you can find a copy of the email in your order history. Simply visit My Fishpond, and click 'View' next to the order in question.

Can't find the answer to your question?

Send us an email and we'll respond within 24-30 hours.

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1st April 2015 -Easter break

Most of our staff are taking time off, but we will still be able to answer some urgent queries.

Couriers are also taking a break, so please allow some extra time for your orders to arrive next week before contacting us.

Have a safe and happy Easter.