Help Desk - Payment and Pricing
Can you email me when you receive my payment by bank transfer?
Yes, all customers are notified by email on the same day that we receive the bank transfer payment. We check for new bank payments at least once a day so there is no need to tell us that your payment has been made.
After you have submitted the payment via Internet banking or through a branch, we will receive the payment in 1-2 working days. You will be sent an email to confirm that we have received the payment.
Can't find the answer to your question?Send us an email and we'll respond within 24-48 hours.
Easter and ANZAC break
Most of our staff are taking time off, but we will still be able to answer some urgent queries.
Couriers are also taking a break, so please allow some extra time for your orders to arrive next week before contacting us.
Have a safe and happy Easter and ANZAC break.