Help Desk - Payment and Pricing

Can you email me when you receive my payment by bank transfer?

Yes, all customers are notified by email on the same day that we receive the bank transfer payment. We check for new bank payments at least once a day so there is no need to tell us that your payment has been made.

After you have submitted the payment via Internet banking or through a branch, we will receive the payment in 1-2 working days. You will be sent an email to confirm that we have received the payment.

Can't find the answer to your question?

Send us an email and we'll respond within 24 hours.

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5/4/17 - Delivery Delays in Queensland & Northern NSW

Customers are advised to expect mail and parcel delivery service disruptions across Queensland and northern NSW.

Tropical Cyclone Debbie has resulted in significant damage and road closures due to weather conditions.

Delivery will be attempted when it is safe to do so, however customers may experience delays.

We extend our best wishes to everyone affected by this event and regret any inconvenience caused to our customers.

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