Help Desk - Ordering & Shipping
I received a shipped notification by email. When should I expect my order to arrive?The email that states your order has shipped will state an estimated delivery timeframe.
Please note that delivery targets are a guide only and we cannot provide a guarantee that your item will arrive within the delivery target.
If the order doesn't arrive after 5 working days from the final date in the delivery estimate, please let us know via the order tracking system.
Can't find the answer to your question?Send us an email and we'll respond within 24 hours.
Please note that due to airfreight disruptions caused by COVID-19, we are experiencing significant delays in delivery. We understand that this is disappointing and we do apologise for any inconvenience caused. We thank you for your patience and understanding during this difficult time.