Help Desk - Schools & Libraries
Why has school or library order been held?School orders may be held for the following reasons:
Orders must be paid by 20th of following month after all items have shipped. If an order is not paid by then it becomes overdue and all subsequent orders and unsent titles will be held until payment is received.
If payment has been received without a Remittance Advice it may not have been matched to a payment and an email will be sent requesting the information.
Can't find the answer to your question?Send us an email and we'll respond within 24 hours.
Please note that due to airfreight disruptions caused by COVID-19, we are experiencing significant delays in delivery. We understand that this is disappointing and we do apologise for any inconvenience caused. We thank you for your patience and understanding during this difficult time.