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Help Desk - SmartSell


How do I get my stuff picked up?

It's easy and just takes one click to book a pickup. The pickup costs $24.95 per box, which is paid for out of your first sales, so it costs you nothing up front. Make sure your items fit tightly into the boxes to reduce the possibility of damage and each box does not exceed 20kg. We accept a maximum of two boxes per shipment, per account.

What if I want to drop it off myself?

Sure thing! Just print out a label and drop off your package at any Australia Post office. Drop offs cost $9.95 per box and will be deducted from your first sales.

No matter how you get it to us, please include a piece of paper in each box with your name, email address and the address that the items are from.

That’s it - you can relax and wait for the sales to start.

Can't find the answer to your question?

Send us an email and we'll respond within 24 hours.

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Please note that due to airfreight disruptions caused by COVID-19, we are experiencing significant delays in delivery. We understand that this is disappointing and we do apologise for any inconvenience caused. We thank you for your patience and understanding during this difficult time.