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Help Desk - SmartSell


How does the pricing and payment work?

We will set the initial pricing based on the condition of your item and Fishpond's current selling price and then adjust the price as necessary to find the best market price so your stuff will sell and you will make some money.

If you are selling new goods and would like the ability to set your own pricing, you can contact us. For second hand products we don't offer the option for SmartSellers booking after 30/8/12 to set their own pricing. Sell Yours does have the option to set your own pricing or use automatic pricing.

You will receive an email notification when an item is sold, and we will ship the item to the seller and process your payment within two days.

You can choose whether you want to get paid into your bank account or as Fishpond credit (if you do not have bank account details - we will pay you in Fishpond credit). You can see your sales and payment history on your SmartSell sales report.

Can't find the answer to your question?

Send us an email and we'll respond within 24 hours.

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Please note that due to airfreight disruptions caused by COVID-19, we are experiencing significant delays in delivery. We understand that this is disappointing and we do apologise for any inconvenience caused. We thank you for your patience and understanding during this difficult time.