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Help Desk - SmartSell

 

What is the SmartSell or Valet handling fee on the Payment History?

Handling fee is calculated based on the weight of the product being sent. This fee covers fulfilment processing, packaging and shipping costs. Fishpond includes this cost in the selling price of the product being sold. Handling fees are paid to Fishpond.

For SmartSell items selling to an Australian buyer, handling is calculated based on the weight of the product being sent. Items selling to a New Zealand buyer, handling is $3.95 NZD per order*.

For Valet items, handling is calculated based on the weight of the product being sent.

*For heavy weight items over 5 kgs to New Zealand buyers, handling is calculated based on the weight of the product being sent.

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Announcements

Please note that due to airfreight disruptions caused by COVID-19, we are experiencing significant delays in delivery. We understand that this is disappointing and we do apologise for any inconvenience caused. We thank you for your patience and understanding during this difficult time.