Help Desk - SmartSell

What is the SmartSell or Valet handling fee on the Payment History?

Handling fee is calculated based on the weight of the product being sent. This fee covers fulfilment processing, packaging and shipping costs. Fishpond includes this cost in the selling price of the product being sold. Handling fees are paid to Fishpond.

For SmartSell items selling to an Australian buyer, handling is calculated based on the weight of the product being sent. Items selling to a New Zealand buyer, handling is $3.95 per order*.

For Valet items, handling is calculated based on the weight of the product being sent.

*For heavy weight items over 5 kgs to New Zealand buyers, handling is calculated based on the weight of the product being sent.

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