Help Desk - Ordering & Shipping
Why can't my order be delivered to a PO Box?
There are a couple of common reasons an item can't be delivered to a PO Box and a physical street address must be used on checkout.
1) The item is a restricted or dangerous product for transport.
2) The courier being used cannot deliver to a PO Box.
To buy these types of items, use a physical street address for delivery instead of a PO Box.
Can't find the answer to your question?Send us an email and we'll respond within 24 hours.
Please note that due to airfreight disruptions caused by COVID-19, we are experiencing significant delays in delivery. We understand that this is disappointing and we do apologise for any inconvenience caused. We thank you for your patience and understanding during this difficult time.