Help Desk - What are your shipping rates?
- Learn about Cash Rewards
- Learn about Sell Yours
- How do I place an order with Fishpond.com.au?
- Can I send a gift voucher?
- What region are your DVDs?
- What is an Unreliable Supplier Product?
- What payment methods can I use?
- Why can't my order be delivered to a PO Box?
- How does an e-Gift work?
- What do Sell Yours product conditions mean?
- What payment methods can I use?
- Does Fishpond.com.au charge GST on orders?
- Fishpond Premium
- What is the 'Ship to New Zealand' option?
- How will I be paid when the product sells?
- How does an e-Gift work?
- How do I add another product to my order?
- What is a screen name?
- Is it safe to give out my credit card details online?
- If I send a gift, will they see the price?
- Why does the same book have a different price?
- Can I pick up my order?
- When will my credit card be charged?
- How do I find a product's barcode?
- Can I sell a product that's not in your catalogue?
- What is Quote Me?
- What is your Pre-order Price Guarantee?
- Do you offer student discounts?
- Do you match the price of a competitor's product?
- Can you email me when you receive my payment by bank transfer?
- How does Afterpay work?
- How does Ask a Question work?
- Can I have a discount if I order in bulk?
- What do the different product statuses mean?
- How do I delete an item from my shopping cart?
- How do Seller Ratings work?
- How can I play DVDs from other regions?
- When and how are affiliates paid?
- I am an author/publisher, how can I add my book to your site?
- What is a Restocking Fee?
- How can I view/edit/delete my listings?
- What is Group Buy?
- Do I need to accept deliveries to PO Boxes?
- Can I use a link from my affiliate site to a category or bestsellers page and earn affiliate revenue?
- How do I order a gift for someone?
- How do I apply for a wholesale / credit account?
- How are you Australasia's Biggest Online Store?
- What is an Unreliable Supplier Product?
- How does the Schools' Program Work?
- What does "Currently Unavailable New" mean?
- Does Fishpond.com.au support any charities or other community groups?
- What is an UltraViolet movie?
- Can I order a book that says out of print?
- What are Fishpond's Affiliate Terms?
- Do affiliates receive commission for sales of gift vouchers?
- I would like Fishpond to erase my customer data, how do I request this?
- What reporting metrics are available for affiliates?
- What does 'Quantity Available' mean?
- How do I change my delivery address?
- Why hasn't my site been listed on the Current Affiliates page yet?
- Do you have product feeds available for affiliates?
- What is the Sell Yours handling fee on the Payment History?
- How does the Valet partner price products?
- What condition should my item be in?
- What happens if my items don't sell?
- Sell Yours rules and expectations
- I used to have my credit card details saved on your website, but now I can't find them. Where are they?
- How can I tell if a product page is for digital music?
- Why can I only pay for some products using bank transfer?
- Will the items be insured in the course of collection?
- How do I add or update multiple listings at once (bulk upload)?
- What is the Elsewhere Price?
- Can I request to get my items returned at any time?
- Who can take part in the program?
- What happens if I send an item that cannot be listed?
- Who is selling my items?
- Tell me all about eBay Valet
- An item I bought from you has been recalled, what do I do?
- The toy I bought has unsafe, sharp edges. What should I do next?
- Fishpond Scan It Buy It
- What is Valet?
- How do I get started?
- How do I send in my items by courier?
- I havenât sold anything in a while, will anything happen to my account?
- How does an e-Gift work?
- Health and Beauty Important notice
- Health and Beauty Important notice
- What happens after an item is sold?
- Credit Application Form
- Does Fishpond allow overseas based third party sellers?
- What is the wishlist for?
- What product safety measures does Fishpond.com.au have in place?
- Why canât I list my DVD or Blu-Ray for sale?
- I'm adding tracking details to an order and it's asking for a URL. What does this mean?
- How do I change or update my bank account number?
- Are there any items I canât sell with Valet?
- Health and Beauty Important notice
- When will I be paid for my sales?
- Can I obtain a credit account and use a purchase order to shop?
- Why has school or library order been held?
- I am an author/publisher, Can I add my own music to sell as digital content?
- How do I get my money?
- Can I return a Sell Yours item?
- What items can I sell?
- How long does it Take?
- Learn about Fishpond's Image Search
- Who can apply for a School or Library account?
- Why didn't my bulk upload file process?
- How much does it cost to send my items?
- How can I see digital music on Fishpond?
- How do I change my payment method?
- Do you wholesale books and/or music?
- Can I email Fishpond My Credit Card details?
- When should I give the invoice to my accounts department to pay an order?
- Fishpond Scan It Buy It
- My order was damaged in transit, can I return it for a refund?
- I would like to reproduce material from a book, who should I contact?
- I am an author/artist/publisher, how can I add information/images about my product?
- How do I delete multiple listings at once (bulk delete)?
- Is there a fee for using the Valet service?
- My book contains a mis-print, what should I do?
- Can I see a summary of credit card transactions for each order?
- Regulatory and Compliance Team
- What does 'Order Delayed Staff Checking' mean?
- What is Fishpond's phone number?
- The hardcover book I received appears to have poorly cut page edges, should I return it?
- What are Fishpond's Competition Terms and Conditions?
- How do I change my delivery address?
- I have paid multiple invoices at once, how can I give you Remittance Advice?
- What is Fishpond's phone number?
- What is Fishpond's phone number?
- Can I return an item I purchased on Fishpond.com.au?
- What are your bank transfer/ cheque payment details?
- Captcha Instructions
- How do I log out from My Account?
- How do I change the quantity of an item in my shopping cart?
- The Sell Yours item I purchased hasn't arrived. What do I do?
- I have a gift voucher, how do I use it?
- Can I return a Sell Yours item?
- How do I edit or remove a saved credit card?
- Do you have a product in stock?
- I can't find the book that I am looking for in your catalogue.
- Can you send me a tax invoice?
- I have a voucher code, how do I use it?
- What is Fishpond.com.au?
- What is Fishpond's phone number?
- How do I change my email address or my account name?
- I received a shipped notification by email. When should I expect my order to arrive?
- How can I change my password?
- I want to check previous helpdesk announcements
- I've completed the returns form. When will I receive my refund?
- I forgot my password
- What is Fishpond's phone number?
- I am based overseas. Can I still sell on Fishpond?
- What is Fishpond's phone number?
- Can you give me more information about a product in your catalogue?
- I am not receiving any emails from Fishpond.com.au.
- What is Fishpond's phone number?
- About My Account
- My order has been cancelled. Where's my refund?
- What is Fishpond's phone number?
- How do I cancel a product from my order?
- How do I subscribe/un-subscribe from Fishpond emails?
- What is Fishpond's phone number?
- Where's my order?
- Do wholesale prices include or exclude GST?
- What can I sell via the Fishpond Sell Yours programme?
- Can I switch off 2FA?
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