Help Desk - Refunds and Returns
What is a Restocking Fee?
The restocking fee applied will be to any item which you wish to cancel from your order. The fee is 17% of the price paid, with a minimum charge of $5 per item. This restocking fee will be deducted from the amount to be refunded.
Fishpond charges a restocking fee because when customers order an item, then cancel it for no reason, that increases the costs of doing business - which means we have to increase prices for everyone. We don't think it is fair to penalise the vast majority of customers because a small minority cancel items for no reason.
However, if you have a genuine reason for cancelling your item, please contact us to explain your circumstances and we will review whether the fee should be charged.
Can't find the answer to your question?Send us an email and we'll respond within 24 hours.
Please note that due to airfreight disruptions caused by COVID-19, we are experiencing significant delays in delivery. We understand that this is disappointing and we do apologise for any inconvenience caused. We thank you for your patience and understanding during this difficult time.