Help Desk - Valet
Tell me all about eBay ValetValet is a simple new way to sell on eBay.
eBay.com.au have partnered with Fishpond WorldFront, to sell your items for you on eBay.
Fishpond WorldFront will receive your items, assess them to determine their listing price, write your listing description, take quality photos of the item, respond to any questions from potential buyers and arrange for delivery of the items to buyers once they are sold.
Fishpond WorldFront’s terms and conditions will apply to your use of the Valet service.
Who can take part in the program?
How do I get started?
Pack your items into a box, then book a courier pick-up through Fishpond WorldFront. Fishpond WorldFront will do the rest.
How do I send in my items by courier?
A courier will come to your home or work (you, a receptionist, concierge person or friend will need to be there). Couriers can pick up between 9am and 5.30pm, Monday - Friday.
A maximum of one box per person can be collected, we will only list one box of items at a time. Once all stock has sold, you can then arrange another collection. Make sure your items fit tightly into the boxes to reduce the possibility of damage.
Remember to include a piece of paper in each box with your name, email and mailing address.
How much does it cost to send my items?
Postage costs are taken out of your first sales, so there is no upfront cost to you.
Is there a fee for using the Valet service?
The Valet will deduct shipping costs and take a commission on items once they have sold.
Check How will I be paid for details.
What items can I sell?
Popular items to sell include books, DVDs, CDs, and collectible toys. Some older books don’t have barcodes, so please check carefully before sending them Fishpond WorldFront. The barcode will generally be on the back cover or inside the front cover of the book.
Are there any items I can’t sell with Valet?
These items will be returned at your expense or donated to charity with your permission.
What happens if I send an item that cannot be listed?
You can choose to either have Fishpond WorldFront donate those items to charity or have them sent back to you at your expense.
How does the Valet partner price products?
How do I get my money?
You can see your sales and payment history on your Valet sales report.
How long does it Take?
Once they’re listed, you can log into your Fishpond WorldFront account and see them on your current listings page.
What happens if my items don't sell?
If Fishpond WorldFront deems the item as unsellable, they will notify you and you can choose to either donate the item to charity or get the item returned to you at your expense.
Can I request to get my items returned at any time?
Who is selling my items?
What condition should my item be in?
Will the items be insured in the course of collection?
Can't find the answer to your question?Send us an email and we'll respond within 24 hours.
Please note that due to airfreight disruptions caused by COVID-19, we are experiencing significant delays in delivery. We understand that this is disappointing and we do apologise for any inconvenience caused. We thank you for your patience and understanding during this difficult time.