An item I bought from you has been recalled, what do I do?

You shouldn’t have to do anything. If a product has been recalled, you will proactively hear from our Customer Services Team advising you of next steps.

If you don’t receive that email, please contact us via My Account > My Orders.

• What product safety measures does Fishpond.com.au have in place?
• The toy I bought has unsafe, sharp edges. What should I do next?