Help Desk - Refunds and Returns
I've completed the returns form. When will I receive my refund?Please allow up to 30 working days for your return to be processed.
As soon as we have received your return and your refund has been completed, we will send an email notification to confirm.
If you do not receive an email notification after 30 working days, please contact us.
Can't find the answer to your question?Send us an email and we'll respond within 24 hours.
Please note that due to airfreight disruptions caused by COVID-19, we are experiencing significant delays in delivery. We understand that this is disappointing and we do apologise for any inconvenience caused. We thank you for your patience and understanding during this difficult time.