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Help Desk - Ordering & Shipping


How do I cancel a product from my order?

We have a very easy and hassle-free cancellation process.

You can cancel products from your order through My Account.

Simply click on View all orders

Select the order you wish to cancel and click the "Cancel a product?" link.

This will list the titles that are available to cancel. Select the "Check to Remove" box to remove that item, then press the Continue button.

If the item(s) being cancelled have already been paid for, a refund will be processed in the next 1-3 working days.

Note: Products which have entered the shipping process cannot be cancelled. Not to worry though, you can use our returns form to return the item once it arrives.

Can't find the answer to your question?

Send us an email and we'll respond within 24 hours.

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Please note that due to airfreight disruptions caused by COVID-19, we are experiencing significant delays in delivery. We understand that this is disappointing and we do apologise for any inconvenience caused. We thank you for your patience and understanding during this difficult time.