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The Art of Woo
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Shell (Bargaining for Advantage), director of the Wharton School Executive Negotiation Workshop, and Moussa, a principal of CFAR, Inc., a management consulting firm, provide a fresh new approach to selling ideas with this focus on helping listeners find their strengths as persuaders. Eschewing traditional sales and negotiation tips and tricks, the authors instead develop their material around their principle of winning over others (WOO) to your ideas without coercion using relationship-based, emotionally intelligent persuasion. Borrowing from Stephen Covey (seek first to understand, then to be understood), the authors present a pragmatic approach to relationship-based persuasion, explaining their strategic process for getting people's attention. Beginning with a demonstration of how to use WOO to sell ideas, they explain their four-step process and the six main channels of influence, including authority, vision, relationships, interests, and politics, used to solve problems. The material is relevant for managers and front-line staff, and there are numerous real-world examples of how WOO can be helpful in requesting raises, increasing departmental budgets, and, of course, handling direct sales. The rich solid narration by Alan Sklar helps maintain listener interest in this material, combining business principles, the psychology of behavior, emotional intelligence, and organizational dynamics. Recommended for university libraries supporting a business curriculum and larger public libraries. [Comparative newbie firm Tantor Media has a diverse inventory of programming. See the Q&A with its CEO on p. 126.-Ed.]-Dale Farris, Groves, TX Copyright 2008 Reed Business Information.

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