COVID-19 Response at Fishpond.com.au

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COVID-19 response at Fishpond.com.au

Fishpond.com.au is continuing to operate within recommended best practices as Australia continues the fight against COVID-19. 

Most deliveries around the world are now contactless to further ensure your safety and your peace of mind.

Please refer to the Australian Government website for the latest updates.  

Delivery Delays

Please note that COVID-19 has impacted the supply network that delivers to our customers. Affected orders are those that were placed in the period April to early June and those that are shipped from the UK. Orders placed after this should be arriving within the original estimated time frames.

If your order has not yet arrived - you can track the status of this and request a refund at Track My Order

Keeping our team safe

Our goal right now is to ensure the safety of our team members while working hard to ensure that we are able to ship orders to our customers. 

 

Our fulfilment centre teams have implemented stringent safety measures. Plus, we have split our shifts to further minimise contact, are taking separate breaks (potentially in different rooms!), 3 hourly surface-cleaning protocols, personal protective equipment and more. The rest of the team (non-fulfilment centre) are working from home to ensure operations continue to run smoothly.

COVID-19 transmission via the mail

There are conflicting reports about whether sanitising mail deliveries during the COVID-19 crisis is necessary, but the chances of an infected person contaminating commercial goods is really low. Rest assured that we are taking every precaution to ensure our team and our logistic partners are safe. But if you are concerned your deliveries may transmit the the virus, an easy preventive measure is:

  • Wipe down / spray the package with disinfectant (inside and out)
  • Dispose of the delivery box / wrapper immediately
  • Wash your hands

Or if you have access to a garage, leave your parcel somewhere safe outside for a few days. Then follow the steps above.