Help Desk - Ordering & Shipping
What are your shipping rates?
Australia Shipping Rates
Standard shipping is free on over 5 million products sent anywhere within Australia or New Zealand with some exclusions.
Most books and music have a flat rate shipping fee of $7.95 (excludes remote addresses). So you can order as many items as you like for one fee of $7.95. The more you buy, the more you'll save on shipping!Please note that a heavy or larger item may incur an extra shipping charge, depending on the item you are buying.
Sell Yours items are excluded from flat rate shipping as these are not sent by Fishpond.
Large items and heavy orders may incur additional delivery fees based on your postcode. To see what delivery will cost, you can enter your postcode on the product page and immediately see the exact shipping cost. Fishpond implements this additional postcode-based charge to fairly reflect the actual cost of delivery to different postcodes for these large or heavy items - this means if you live in a remote area you will pay more for delivery than a customer in a metropolitan area.
Fast shipping is available on some products. The shipping fee and estimated delivery time will be calculated for you during check-out. Fast shipping is sent directly from our Fishpond warehouse while standard shipping will be ordered from one of our suppliers. Please note that fast shipping does not use the Express Post service from Australia Post.
Australia Delivery Times
You will receive an email when your order is shipped, which will include the estimated delivery timeframe.
Delivery to remote areas may take longer.
Please note we rely on various companies to provide delivery services but cannot guarantee delivery times.
If your order doesn't arrive within the given timeframe, please let us know via the order tracking system.
International Shipping Rates (AUD)
International shipping rates are calculated at checkout.
International Delivery Times
Can't find the answer to your question?Send us an email and we'll respond within 24 hours.