Table of Contents

INTRODUCTION 1 The Crux of the Issue 2 Excellence – It Starts with You THE FOUNDATIONS 3 Team Players for Team Games (People) 4 Building the Teams and Organization You Need (Capability) GETTING STUFF DONE 5 From Desire to Outcome (Delivery) 5A Plans and Planning 5B Communicating the Plan 5C Execution 6 Accelerating the Improvement Curve (Learning) OTHER ISSUES 7 Bringing Others on the Journey (Leadership) 8 Missing Sink Holes (Risk) 9 Conclusion

Promotional Information

The Business of Excellence uses first-hand experiences from high-performance operations to provide invaluable leadership lessons, as well as offering clear, accessible and practical insights on managing teams in any business environment.

About the Author

Justin Hughes is the Managing Director of Mission Excellence, a consultancy that partners with organizations committed to high performance. He built the business from a zero base; it now delivers consulting and training services around the world to organizations across the spectrum of commercial, public sector, not-for-profit and professional sport. Justin is also a renowned speaker on high performance, decision-making, risk and safety culture, and leadership. In addition to private client engagements, he has presented at a number of high-profile national and international events including the UK Institute of Directors’ Annual Convention and ‘Leaders in Dubai’. Prior to founding Mission Excellence, Justin was a military fighter pilot with the UK Royal Air Force, becoming the Executive Officer of the Red Arrows, with whom he flew over 250 displays worldwide.

Reviews

Any leader who is striving to create a high performance team environment should read this gem of a book from cover to cover! It deserves to become the execution manual for any team or organisation that aims to achieve operational excellence.
*Professor of Strategy and Entrepreneurship, Holder of the Robert Bauman Chair in Strategic Leadership, London Business School*

Justin Hughes' experience as a fighter pilot is highly relevant to teams everywhere. In The Business of Excellence, he has offered a vivid, compelling and highly readable insight into building world-leading teams and organizations.
*Chief Executive, UK Trade & Investment*

A new, fresh and engaging perspective on leadership and the creation of high-performance organisations through the lens of somebody with first-hand experience … the clarity and accessibility of the insights mark this book out as truly excellent.
*former Master of the Queen’s Household*

Justin Hughes is that rare breed of consultant and commentator who has been there and done it. Combine that with strong values and outstanding communication skills and you have someone worth listening to.
*CEO, St James’ Place*

This is a book, above all, about delivering great outcomes whatever challenges are thrown up on the way. A recommended read for any team or business leader wanting to take performance to the next level.
*CEO and Partner, Lewis Silkin LLP*

In The Business of Excellence, Justin Hughes articulates a clear strategy for the pursuit of excellence coming from his many years of experience as a fighter pilot and entrepreneur. I am a big fan of learning from other environments and highly recommend it.
*Executive Director, Mercedes Grand Prix*