Introduction 1

PART ONE: THE VALUE OF EMOTIONAL AND SOCIAL INTELLIGENCE FOR YOUR TEAM 9

1 Why Emotional Intelligence Is So Valuable for Teams 11

2 The Business Case for Team Emotional Intelligence 26

PART TWO: THE SEVEN SKILLS OF A TEAM’S EMOTIONAL AND SOCIAL INTELLIGENCE 35

3 The First Skill: Team Identity 37

4 The Second Skill: Motivation 55

5 The Third Skill: Emotional Awareness 69

6 The Fourth Skill: Communication 88

7 The Fifth Skill: Stress Tolerance 106

8 The Sixth Skill: Confl ict Resolution 121

9 The Seventh Skill: Positive Mood 139

PART THREE: RESULTS GAINED BY EMOTIONALLY AND SOCIALLY INTELLIGENT TEAMS 155

10 The Emotionally Intelligent Team Player 157

11 Leading the Emotionally Intelligent Team 169

12 Values and Ethics 182

13 Results 190

14 Conclusion 202

References 204

Acknowledgments 209

About the Authors 211

Index 213

About the Author

Marcia Hughes is president of Collaborative Growth, L.L.C., a firm specializing in emotional intelligence, leadership and team development, and conflict resolution, through keynotes, training, executive coaching, and strategic design. James Terrell, her partner, develops EI applications and coaches individuals, teams in transition, and senior management in anticipating change and responding to it resiliently.

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