1. Introduction to Telecommunications Legislative
History.
2. Telecommunications Technology (1876-2000).
3. Basic Electricity Review.
4. Multiplexing.
5. The Medium.
6. The Telephone Set.
7. Automated Local Exchange Switching.
8. Stored Program Control Digital Multiplex Switching
Systems.
9. Data Communications.
10. Signaling.
11. Integrated Services Digital Network and Asymmetric Digital
Subscriber Line.
12. Private Switching Systems.
13. Automatic Call Distributors.
14. Voice Mail and Automated Attendants.
15. Telecommunications Voice Network Design.
16. Telecommunications Voice Network Design: Delays and
Queues.
17. Personal Communication Systems.
Appendix A: Answers to Chapter Review Questions.
Appendix B: The Library of Congress Summary of Senate Bill
652.
Appendix C: Poisson Table.
Appendix D: Erlang B Table.
Appendix E: 50% Table.
Appendix F: Jewett-Shargo Fast Retrial 100% Table.
Appendix G: Jacobsen 70% Table.
Appendix H: Erlang C Table Unlimited Queue.
Appendix I: EQEEB Table 1 Minute Maximum Wait Queue.
Glossary.
References.
Index.
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