Table of Contents

Foreword by W. Edwards Deming
Preface

Part One: W. Edwards Deming - The Man and His Mission
Chapter 1: W. Edwards Deming: A Biographical Note
Chapter 2: The Deming "Four-Day": A Seminar Begins
Chapter 3: An Introduction to the Fourteen Points, the Seven Deadly Diseases, and Some Obstacles
Chapter 4: The Parable of the Red Beads

Part Two: The Deming Management Method
Chapter 5: Point One: Create Constancy of Purpose for the Improvement of Product and Service
Chapter 6: Point Two: Adopt the New Philosophy
Chapter 7: Point Three: Cease Dependence on Mass Inspection
Chapter 8: Point Four: End the Practice of Awarding Business on Price Tag Alone
Chapter 9: Point Five: Improve Constantly and Forever the System of Production and Service
Chapter 10: Point Six: Institute Training and Retraining
Chapter 11: Point Seven: Institute Leadership
Chapter 12: Point Eight: Drive Out Fear
Chapter 13: Point Nine: Break Down Barriers Between Staff Areas
Chapter 14: Point Ten: Eliminate Slogans, Exhortations, and Targets for the Workforce
Chapter 15: Point Eleven: Eliminate Numerical Quotas
Chapter 16: Point Twelve: Remove Barriers to Pride of Workmanship
Chapter 17: Point Thirteen: Institute a Vigorous Program of Education and Retraining
Chapter 18: Point Fourteen: Take Action to Accomplish the Transformation
Chapter 19: The Seven Deadly Diseases and Some Obstacles
Chapter 20: Doing It with Data

Part Three: Making Deming Work
Chapter 21: The Deming Prize
Chapter 22: Shifting Gears: Ford Motor Company, Dearborn, Michigan
Chapter 23: Spreading the Deming Word: Growth Opportunity Alliance of Greater Lawrence, Lawrence, Massachusetts
Chapter 24: Deming to the Rescue: Malden Mills, Lawrence, Massachusetts
Chapter 25: Adopting the New Philosophy: Honeywell Information Systems, Lawrence Manufacturing Operation, Lawrence, Massachusetts
Chapter 26: Toward a Critical Mass: American Telephone and Telegraph, Merrimack Valley Works, North Andover, Massachusetts
Chapter 27: The Philadelphia Model: Philadelphia Area Council for Excellence, Philadelphia, Pennsylvania
Chapter 28: The Evolution of a "Demingized" Company: Janbridge, Inc., Philadelphia, Pennsylvania
Chapter 29: The Transformation of an American Manager: Microcircuit Engineering Corporation, Mt. Holly, New Jersey
Chapter 30: Lew Springer - The Role of a Zealot: Campbell Soup Company, Camden, New Jersey

Epilogue
Notes
Index

About the Author

Mary Walton worked as a journalist for the Philadelphia Inquirer for more than 22 years. She has also written for theNew York Times, theWashington Post, Harper's Magazine, and other publications. Walton lives in Philadelphia, Pennsylvania.

Reviews

"I'm proud to say I'm a Deming disciple, and we at Ford are committed to his operating principles, particularlly the ethic of continuous improvement and and the involvement of all employees."
— Donald E. Petersen, Chairman of the Board (retired), Ford Motor Company"W. Edwards Deming is to management what Benjamin Franklin was to the Republican conscience — a guide, a prophet, an instigator. Here in one book is an incisive summary of his wisdom."
— Robert Reich, former Secretary of Labor