Table of Contents

Introduction; The changing nature of airports; Airport economics and performance benchmarking; Service quality and its measurement; The airport-airline relationship; The provision of commercial facilities; The role of airport marketing; The economic impact of airports; The environmental impacts of airports; Future prospects.

Promotional Information

* Revised second edition which reflect huge changes in airports management today in the light of disasters such as 9/11 * Comprehensive text which considers all the key economic, marketing and planning issues related to airport management * International case studies

About the Author

Anne Graham is Senior Lecturer in Air Transport and Tourism at the University of Westminster. Her specialist area of experience and knowledge is airport management, finance and regulation. For 20 years she has acted as consultant to airports, government departments and internationalorganisations.She has also lectured extensively about airport related topics on higher education courses, international conferences and seminars and industry training courses.

Reviews

"This book addresses many crucial and challenging issues in the development of airports. It does so in a way which is both authoritative and accessible to a broad range of readers. It is admirably lucid and yet at the same time takes the reader quite a long way into the problems involved in managing airports. The comparisons presented are especially useful." Pat Hanlon, Senior Lecturer, University of Birmingham, UK. "This book addresses the key management issues facing airport companies today; it is both comprehensive and readable" Stuart Condie, Director of Economics and Regulation, BAA plc, UK. "This second edition of Dr Graham's book offers an updated, comprehensive and thorough analysis of the major challenges faced by the airport industry post-11 September. A stimulating read for students and practitioners." Dr Andreas Papatheodorou, School of Management, University of Surrey. "An incisive, timely, flawlessly organised and impeccably researched examination of the global airport industry. Ideal for professionals and students alike ... this book integrates all the key issues concerning airport management into one accessible text." Professor Brian Graham, School of Environmental Studies, University of Ulster "Essential reading for anyone who is interested in having a comprehensive overview of the issues involved in managing airports at a time of great change in the industry." John Burke, Chief Executive, Aer Rianta "This is a comprehensive international analysis of airports in an era of competition, privatization and environmental concern. Dr Graham's book is invaluable to the airport manager and the economic analyst in assessing rapid change in the airport sector." Dr Sean Barrett, Senior Lecturer, Trinity College Dublin, and member of the editorial board of the Journal of Air Transport Management "Managing airports has grown as a discipline from the operational to a much more sophisticated approach, with the need for airports to develop in a sustainable way whilst delivering economic and business growth. Anne Graham's book is a very comprehensive analysis." Geoff Muirhead, Chief Executive, Manchester Airport "Dr Anne Graham MTS has generated one of the most interesting books in airport management. 'Managing Airports' is the first book that provides an accessible but comprehensive account of key airport management issues. ... 'Managing Airports' provides a comprehensive in-depth study of the modern international airport industry and should be read by practitioners, academics and students of transportation, tourism and planning alike." Dr Dimitrios Buhalis FTS, University of Surrey - Tourism, Issue 111, Winter 2001.